Questions & Answers

+ What can I expect from my first session? 

We generally like to find out more about you, why you have come to counselling and what you would like to achieve through counselling. We then set a plan to achieve these goals and monitor progress along the way. We also like to set tasks which you complete each week so you can practice new skills.

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+ How many sessions will I need?

Everyone is different depends on your particular requirements. Most clients will see us weekly for between three to six visits. Some clients will also book 'booster' sessions once per month. It is completely up to you.

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+ Do I need a referral from my doctor? 

Not at all. You can make an appointment via phone, email, and website without the need to involve anyone else. 

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+ What are your fees?

MindCare With You Counselling offers a free 15-minute phone consultation to discuss your situation and next steps. The session cost is comparable to a mental health care plan out of pocket('gap') payment to a psychologist. Please be aware of the cost is per session from our service.

• Initial / Boost $125 (60 mins)

• Walk And Talk Therapy $125 (60 mins)

• Packaged $110 (60 mins) if booked for five sessions.

 

+ Do I have to be in a crisis to seek counselling?

Definitely not! There are many reasons people seek the support of a counsellor. Counselling offers a supportive, non-judgemental space to clarify your thoughts and feelings, decide upon the next steps you'd like to take, or sometimes even just to talk to a neutral party about your life. Mental health matters.

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+ What's the difference between me and a psychologist?

If you feel you would be best served by a formal diagnosis, a psychologist offering a mental health care plan (through your GP) may be your best path forward. My counselling approach, which also uses many of the evidence-based interventions of a psychologist, centres on you, the person, and how to build new skills to deal with your situation and the often-difficult thoughts and feelings that go with it. Unlike a health care plan, no record of counselling appears on your health record. And not to mention, you can often see me within a week of our initial contact.

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+ Is what I talk about in session confidential?

Absolutely, your privacy and confidentiality are of the greatest importance. Our conversations will only keep between you and me. However, there are a few circumstances in which I may be required to break confidentiality. Upon booking with us, you will receive an Intake and Consent form which will detail all of your rights as well the policies and legal requirements surrounding this.

 

+ What type of consultation do you offer?

In person: at our office in Southport on Queensland's Gold Coast 

Telehealth: I also operate online counselling via the Team, Zoom platform and over the phone to help when you need it.

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+ How do I pay for my appointment?

All bookings are paid in advance to confirm your appointment by cash, tap-and-go using your debit/credit card (Visa, Master, American Express), bank transfer, PayID

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+ When do I need to make the payment?

We often suggest the clients to make the payment as early as possible to secure your preferred time. You will receive the booking confirmation email attached payment information including payment deadline. Also, if you have booked 5 session pack, we will request that the full payment of five session pack to be made before the 1st session started.

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+ Is there a cancellation policy?

If you would like to cancel or change your booking with us, you will be required to provide a written notice via SMS or email beforehand. No show will not be able to provide a refund. Less than 48 hours' notice will be charge 50% fee.

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+ I'm not sure when I will seek for next counselling session, how would I book for five session pack?

It is common that people have unsure thought during discover themself and finding the best solution. We offer five session pack with affordable cost that valid within three months for our committed clients who would like to discover deeper inner self and build your own development.

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+ Can I change my date of any session after booked five session pack?

Definitely! Please contact us via email, SMS to reschedule your session.

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+ Can I terminate our session?

+Yes, you can. If you find that you will no longer receive our service (after booked five session pack), you have the right to terminate the rest of sessions. You will be asked to provide a written notice 3 days before next booked session. Please read and make sure you understand the Cancellation Policy that some fee may apply.

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+ I am a new client and just made an appoint, what happens next?

Each time you make a booking you'll receive an appointment confirmation via email. For new clients, you'll also receive a separate email containing an Intake and Consent form which will need to be signed and returned prior to your initial consultation. If you haven't received the email please check your junk folder or contact me for assistance. 

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+ Can I get Medicare or Private Health Insurance rebates? 

As a counsellor, I am not able to offer Medicare rebates under mental health care plan. You may check your private health insurance policy if your level covers our services. In fact, the hourly rate charged is less than the private health fund gap paid by the client. However, there are many benefits of working with a counsellor privately:

• You do not require a referral from your GP to access counselling, therefore you get to choose the counsellor you are comfortable with rather than the one you are referred to.

• You are not limited to the number of sessions available under a Care Plan or your Private Health fund's extras cover.